Writes every building file and takes the first call from a board or a managing agent.
About
A family firm that learned the doorman first
Burnett Cleaning is a family firm of twelve in Brooklyn. We clean apartments in co-ops and condos, and we started by learning what the front desk needs: a list of names, a certificate, an elevator window and a phone that gets answered. Elaine Burnett still writes every building file herself.
The firm
A crew of twelve, including four people you will hear from
Two cleaners on every visit, the same two where we can
English at the office, with Haitian Creole and Polish spoken on the crews
The office and crew leads
Four names, and what each does
The rest of the crew works in pairs under Jocelyne and Kenroy.
Jocelyne Dejean
Crew lead
Leads the recurring crews and signs in at the desk. Speaks English and Haitian Creole.
Kenroy Farquharson
Move-in and move-out lead
Plans the empty-unit cleans around the move and the service elevator.
Alina Majewski
Front-desk coordinator
Sends the desk list, books the elevator and answers the phone. Speaks English and Polish.
Habits
How we work
We ask for the rules first
Before a visit we ask for the contractor rider, hours and elevator method.
We tell the desk
Names, time and unit go to the desk the day before.
We say what we saw
Damage, leaks or a locked door gets a photo and a text.
Meet the crew at your desk
Book a visit and the desk meets us the first morning.