Front desk
The doorman protocol, in full
This is the page to send your doorman, your super or the board. It is the same on every visit.
The name list
Two names, the arrival time and the unit go to the desk by text and email the day before. If a name changes, the desk hears before we arrive.
Photo ID and sign-in
Both cleaners carry photo ID and sign the visitor log, every visit.
The service elevator
We use the service elevator in the booked window, with pads on the floor, and keep carts out of the lobby.
Keys and access
The key stays with you or the desk. We never copy, label or leave one in a lockbox.
Trash and supplies
Bags go where your building directs. Supplies arrive and leave in our own cart.
Sign-out
We sign out at the desk, return any key and text the resident when we leave.
By role
What each person in the building needs from us
The doorman
The list of names and the time.
Both names and the unit, the day before
Photo ID at the desk
Sign-out when we leave
The super
The elevator and the trash.
The elevator window we booked
Where trash and recycling go
A phone number that gets answered
The managing agent
The paperwork.
A certificate naming the agent and the building
The house rules on file
One contact for every unit
The board
The record.
Insurance limits in numbers
Our policy for damage and complaints
A named owner to call
Building file
Send us the house rules, once
Every building has a contractor rider, house rules or a move policy. Email it to us and we put it on your building file. Every visit follows it, and the crew reads it before the first one.
Contractor hours and any weekend rule
Elevator reservation method and deposit, if any
Where trash goes, and which door deliveries use
Who signs the certificate request
If something is off at the door
The desk is not staffed
We call the number on the building file. If no one answers, we wait outside and text the resident. We do not enter on our own.
A cleaner is out sick
We text the desk and you the day before with the replacement's name. The desk list changes before we arrive.
The elevator is taken
The desk or super tells us and we pick the next window with the resident. Carts do not go in the passenger elevator.
A key does not work
We call the resident and the desk. We never force a lock or call a locksmith without the resident.
A resident wants to change the day
They text us. The desk list and elevator window change with it.
Want us to start with your building?
Send us the house rules and a first unit. We build the building file and book the elevator.