Three policies, in plain words

A key stays with you or the desk. We never copy it, tag it with an address or leave it in a lockbox.

• Door and alarm codes go by phone to the crew lead, never by email

• We set and disarm the alarm only as you instruct

• If a code fails, we call you and the desk and do not force entry

Tell us the same day if you can, with a photo.

• We report anything we break to you and the desk the day it happens

• You can claim on our general liability insurance; we send the certificate and the claim contact

• If you think something is missing, we ask the desk for the visitor log and walk through it with you

Text at least 48 hours before a visit and there is no charge.

• Closer than 48 hours we may charge half the visit

• If we are locked out we wait fifteen minutes, then the visit is charged in full

• A building or elevator problem that is not yours is never charged

Text us a photo within 48 hours of the visit.

• We return within five business days to fix what was missed, at no charge

• This covers items on the checklist only

• It is not a promise about a deposit return or an inspection